How to speak with a live agent

[shonda72]

Is there a way to speak to an agent either on the phone or chat live? 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@shonda72 While we do not offer phone support, there is a way for you to speak with a live agent via chat during business hours.

Check out this thread for more information: How to contact customer service?

Hope this helps!

[choppersmitty]

When I click on my Pandora app it says it's searching for my music forever and ever it doesn't follow music so that's my issue I pay you $6 a month for my music and now I can't listen to my music can you please fix this problem thank you 

[AdamPandora]

@choppersmitty Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[rebeccawarrick]

Hello Shonda! I have been trying for 30 minutes now to find the correct avenue to cancel my account. The help page I'm supposed to be sent to will not pull up/error. Please let me know what I do from here. It is like a needle in a haystack trying to find my subscription info. 

Thanks,

Rebecca Warrick

[AdamPandora]

@rebeccawarrick I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!