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How to speak with a live agent

shonda72
Local Performer

Is there a way to speak to an agent either on the phone or chat live? 

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@shonda72 While we do not offer phone support, there is a way for you to speak with a live agent via chat during business hours.

Check out this thread for more information: How to contact customer service?

Hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.11.24)

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AdamPandora
Community Manager
Community Manager

@shonda72 While we do not offer phone support, there is a way for you to speak with a live agent via chat during business hours.

Check out this thread for more information: How to contact customer service?

Hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.11.24)
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choppersmitty
Local Performer

When I click on my Pandora app it says it's searching for my music forever and ever it doesn't follow music so that's my issue I pay you $6 a month for my music and now I can't listen to my music can you please fix this problem thank you 

 

 

 

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AdamPandora
Community Manager
Community Manager

@choppersmitty Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.11.24)
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