Can't sign in.

[grog108]

I have a new phone. 

I go to pandora.com and there's no Login option. 

  Only,  Sign up. 

Thoughts anyone ?

[AdamPandora · Accepted solution]

@grog108 Nice to see you around the community.

You won't actually be able to stream Pandora through your mobile browser.

You will need to install the app in order to log into your account.

If you need me to send over some steps on how to install Pandora, let me know what the make and model of your new phone is. 

[christypike]

Can’t sign in either 

[AdamPandora]

@christypike Could you tell me a bit more about what is happening? Are you having an issue with your email address and/or password not being accepted?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[JLD1]

Yes when I left this area it was there-now I have to join something called community in order to listen to music-there is no explanation what this is

[AdamPandora]

@JLD1 Could you tell me a bit more about what is happening? Are you unable to sign in to Pandora on a computer or on a device?

Are you unable to sign in because your email or password isn't getting accepted?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Jmb55]

It won't let me sign into my TV

I need help signing into my Pandora

It will not let me reset my password I want to reset my password

Moderator Edit: Merged comments

[MariaPandora]

Hi @Jmb55 ,

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[deborah3760pa]

I can’t get back in either. I created a new password & now can’t get back in on iphone 14. The app is still on my iphone. Help!!!!

[AdamPandora]

@deborah3760pa I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!