How to switch from old account to new account

[ottersgirl]

the app is already on my phone as my husband set up an account for me years ago. But,, he died and I needed to set up the account in my name. How do I switch from the old account to the new one?

Is there a phone number I can call to get this straightened out? I don't need multiple accounts.

[AdamPandora · Accepted solution]

@ottersgirl Sorry for your loss - we send our deepest condolences to you and your loved ones.

I do see you have an open case with our support team regarding this issue.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that you have been in contact with.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!