Need to confirm which of my accounts I upgraded

[Paul777]

No I Did Not Know That My Pandora Account Was Registered To Two Different Emails And When I Paid For The $16 Family On My iPad Web Browser I Can’t Access It On My Roku TV Because The Family Account Registers As Already Drawn From My Bank Account But It Not Showing Up On Either Account Even Though I Paid Plus I Can Not Remember Which Account I Upgraded To Family Premium ?

Moderator Edit: Edited title for clarity, Removed Personal Info

[AdamPandora]

@Paul777 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[mbkp]

I request confirmation of my pandora account--paying for ad free pandora. Ads playing on android. PLEASE help

[AdamPandora]

@mbkp I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!