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Not able to log in

Pauljapodaca
Local Performer

not able to log in don't understand why

Labels (1)
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3 Replies

AdamPandora
Moderator
Moderator

@Pauljapodaca Could you tell me a bit more about what is happening?

Is it an issue with Pandora not accepting your email address or password?

Are you having trouble signing in to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

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JamesWilbur
Local Performer

I am caught in a loop when trying to change my password. It shows me a notice to sign in, and when click on it, it sends me back to the notice to sign in.

mod edit: removed personal info

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AlyssaPandora
Moderator
Moderator

Hi there, @JamesWilbur. 👋

Sorry for the continued trouble. Someone from our User Support team has reached out to you via email to offer further assistance with your password. Please check the email associated with your Pandora account soon. 

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

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