Old email account is getting billed

[tommybill66]

Hi,

I must have 2 Pandora accounts the the only account I know is the free version and I do not get billed to use. Additionally there is no place where I can cancel a subscription. However there must be an much older account that I'm getting directly billed but I'm unable to identify the email for the billed account and thus I'm unable to cancel the reoccurring charge. Can someone reach out to me and track down what is the account that is getting b 

[MariaPandora · Accepted solution]

Hi @tommybill66 , thanks for posting.

I'm sorry for the  trouble! I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!