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Reset Password (no access to old email address)

MonsterG
Local Performer

Anyone know how to gain access to an existing Pandora account without access to old email account??

Moderator Edit: Edited title for clarity

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31 Replies

AdamPandora
Moderator
Moderator

@kelakendall1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Amandaw120517
Local Performer

I recently updated iPhone and now pandora is requiring me to sign in. I have a subscription and it’s linked to my bank account, however I can’t remember the password and the email I used when I originally signed up I no longer have access to. How can I get into my account? 

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AdamPandora
Moderator
Moderator

@Amandaw120517 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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MaryLeeHill
Local Performer

I had an account under an email that I no longer have. I got a new phone today and I have to sign into all my new apps. Since I don’t have that email anymore, I cannot receive an email to reset or pass code. How can I change the email on my account to my new email so that I can retain all my music in playlist? I created an account but all my music is gone. 

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AdamPandora
Moderator
Moderator

@MaryLeeHill I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Juicebae
Local Performer

My email associated with my account no longer exists and I need to cha ge my password to access my pandora account

0 Kudos

AdamPandora
Moderator
Moderator

@Juicebae I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

keshaargue
Local Performer

I'm trying to recover an old Yahoo account and need help

0 Kudos

AdamPandora
Moderator
Moderator

@keshaargue I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

tdsdad
Local Performer

I've had Pandora for a long time with no issues , problem is it's under an old email address that I have no access to and I do not remember the password . I can't send a passwords search without access to the email , I can't change the email without the password . 

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AdamPandora
Moderator
Moderator

@tdsdad Our support team can help with this.

Please submit a message to them through our help page here.

Make sure to provide both a working email address that they can contact you at, along with the old email address your account is currently registered under.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

tdsdad
Local Performer
Thank you . I did as asked . i appreciate the help