Set up acct. but pandora won’t open up?

[AT_12]

Account set up but pandora won’t open up, won’t play!!

[AdamPandora · Accepted solution]

@AT_12 Nice to see you around the Community.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
   • A Mac or Windows computer?
   • Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing? 

I'll look forward to hearing back!

[jlaughlin62]

can't get on to pandora music.  I had an account and it showed up on my Mac Computer.

When I tried to get music it shows a lock on top.  Don't know if i have to delete old pandora password and ID.  The Icon is no longer on my computer.  

Need some help.  I tried several days ago but could not get music.  I think, as mentioned above, that i need to set up new account with pandora.  

Thankds

[AdamPandora]

@jlaughlin62 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!