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Re: Account hacked

Moderator
Moderator

Hey there, @Jus54ski. 👋

Sorry to hear that happened. Your issue has been escalated and someone from our User Support team will be contacting you via email to offer further assistance with ensuring the security of your Pandora account. 

Please be on the look out for their email soon. 📬

Alyssa | Community Moderator

Let's talk music in Community Chat

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Device removal

Local Performer

How do I removed devices from my pandora account?

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Re: Device removal

Moderator
Moderator

Hi @MoeJoe, thanks for posting to community. 

Currently, it's not possible to remove devices on your end at this time, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

In the meantime, I've asked our User Support team to remove all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

Hope this helps. Thanks for being part of community. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Remotely remove pandora account

Local Performer

How do I remotely remove my pandora account from a smart TV?

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Re: Remotely remove pandora account

Moderator
Moderator

@Music104 Our User Support team can help with this.

They will be contacting you privately via email to get this process started.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Unauthorized user

Local Performer

I have an unauthorized user on my account 

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Re: Unauthorized user

Moderator
Moderator

@Kj02 I moved your post to this thread since you are running into a similar issue.

I will have someone from our User Support team reach out to you privately via email to further investigate.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Old account

Local Performer

I added my Pandora account to a Sonos that was used at my workplace. I have recently lost my job but was unable to sign out of my Pandora account on that Sonos system. I need to remove them ASAP as they are continuing to use my Pandora account. Please help! 

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Re: Old account

Moderator
Moderator

@nicolebknowles7 Our support team can help with this.

I am going to have one of our specialists contact you privately via email to ensure this gets taken care of.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Unauthorized user

Local Performer

I need to remove all devices from my account so my ex stops interrupting my music. He can pay for his own music streaming. 

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Re: Unauthorized user

Moderator
Moderator

Hey, @Mspyxi33. 👋

Sorry to hear that! We've reached out to you via email to help with removing all the devices logged into your account. 📬

Thanks for your patience! 

Alyssa | Community Moderator

Let's talk music in Community Chat

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Password flaw

Local Performer

I've changed my password in an effort to kick unauthorized people of my account.  They are still logged in under the old password.  You really should fix this flaw.  If the password is changed it really should log out of any account not currently using the new password

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