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Update zip code

Katschmidt56
Local Performer

hi!

im trying to change my zip code because I’ve moved and it won’t let me!

how do I do this successfully?

thanks! 

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi @Katschmidt56! Thanks for posting.

You can change all your account information (including email, password and zip code) with the following steps:

From mobile:

To update your account information, first launch the Pandora app.

  • Select the Profile tab and open the Settings gear in the upper right corner.
  • Go to Account.
  • Update your account preferences as necessary (e.g., email address, password, etc.)
  • Save your changes when you're done.

From web:

Visit pandora.com on your computer and signing in.

Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your email address and password.

Be sure to save your changes when you're done.

Note: When you are updating your password, you will need to enter the old password to confirm the changes. Only then will the new password take effect.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
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> > Follow us on Twitter @PandoraSupport

View solution in original post

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9 Replies

TannerPandora
Moderator
Moderator

Hi @Katschmidt56! Thanks for posting.

You can change all your account information (including email, password and zip code) with the following steps:

From mobile:

To update your account information, first launch the Pandora app.

  • Select the Profile tab and open the Settings gear in the upper right corner.
  • Go to Account.
  • Update your account preferences as necessary (e.g., email address, password, etc.)
  • Save your changes when you're done.

From web:

Visit pandora.com on your computer and signing in.

Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your email address and password.

Be sure to save your changes when you're done.

Note: When you are updating your password, you will need to enter the old password to confirm the changes. Only then will the new password take effect.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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karenwoodjordan
Local Performer

I have entered "Settings" and changed the zip code. There is NO "SAVE" button.

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AdamPandora
Moderator
Moderator

@karenwoodjordan Are you attempting to make this change from your computer, or from a mobile device?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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karenwoodjordan
Local Performer
Found it Adam and was able to update my zip code.

Karen Wood Jordan
To God be the GLORY

AdamPandora
Moderator
Moderator

Happy to hear it, @karenwoodjordan.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Music + Podcasts

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kiefertjames
Local Performer

Pandora doesn't allow you to change your zip code anymore for some weird reason. As if they knew they were gonna cause issues.

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AdamPandora
Moderator
Moderator

@kiefertjames I moved your post over to this existing thread: Update zip code

Check out the accepted solution for instructions on how you can update your zip code.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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bbshop6
Local Performer

I have attempted to make a zip code change from both the app and the website (via my cell phone). There is no way to save the changes. Please advise. 

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AdamPandora
Moderator
Moderator

@bbshop6 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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