"Invalid password" response when updating password

[Alanna]

I keep getting an "invalid password" response on everything I try to enter even when I ad a symbol?

Moderator Edit: Edited title for clarity

[AdamPandora]

@Alanna I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[hoffy9]

I'm having the same issue. So dumb. Was there a solve?

[AdamPandora]

@hoffy9 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[JenB24]

I did exactly that and when I click save a screen pops up asking me to enter my new password.  I enter the new password and it says it is invalid.  I ended up changing back to the old password and it worked, but I was not able to successfully change the password to a new password.

[AdamPandora]

@JenB24 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[illzoni]

Yep.  Same problem.  Doesn't appear they've fixed it.  😞

[AdamPandora]

@illzoni I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!