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"Invalid password" response when updating password

Alanna
Local Performer

I keep getting an "invalid password" response on everything I try to enter even when I ad a symbol?

Moderator Edit: Edited title for clarity

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5 Replies

AdamPandora
Community Manager
Community Manager

@Alanna I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

hoffy9
Local Performer

I'm having the same issue. So dumb. Was there a solve?

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AdamPandora
Community Manager
Community Manager

@hoffy9 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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JenB24
Local Performer

I did exactly that and when I click save a screen pops up asking me to enter my new password.  I enter the new password and it says it is invalid.  I ended up changing back to the old password and it worked, but I was not able to successfully change the password to a new password.

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AdamPandora
Community Manager
Community Manager

@JenB24 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos