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Pandora app shutsdown while playing music. It is very frustrating when you are using the app and you pay for a subscription that you can't enjoy and use. Is there a fix to this problem or should I cancel subscription and go back to Deezer?
mod edit: changed title for clarity
Hi there, @Owensc377. 👋
Thanks for reporting this issue while using the Pandora app on your Android device.
Battery Optimization:
When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default.
This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app.
If you own a Samsung device, you may also want to check your Sleeping Apps settings.
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Clearing App Data:
You can also try clearing the app data to see if this resolves the crashing issue when the app is background: Android Troubleshooting
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Device Details:
If the issue persists, please provide more details about your device to share with our team. It's helpful to know:
Let me know how it goes. Thanks so much for your help with this. 🎧