Android: App freezes after one of two songs

[steve5877]

I started having connection issues immediately after the March 30, 2026 update. When I start up, it has trouble connecting, takes a retry or restart.  Then it will sometimes not load a song.  When it does, it plays one, maybe two songs then freezes.  

Moderator Edit: Edited title for clarity

[AdamPandora]

@steve5877 Sorry for the trouble you are experiencing with the app freezing.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps here: Help with playback issues on Android

If you continue to run into issues, please reply back with the following information:

When this issue occurs: 

• Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
• Are you listening to a station, album, playlist, or podcast? 
• Are you connected to Wi-Fi or cellular data?
  •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
• Are you using a Bluetooth connection?

Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

• Model:
• Android version (Settings > About Phone > Android version):
• One UI version: (Settings > About Phone > Software information):
• Pandora version (Settings > Applications > Manage Applications > Find Pandora):

Thank you for working with me on this.