Android: Error Loading on Motorola

[michellejanae97]

There is a loading error on my device.. won't play.. says error loading.. I have a cell phone Motorola device name ( moto g power - 2025 ). Thank you

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @michellejanae97! 

Welcome to community!

I created a new thread for your post. The previous thread is for specific device that are in-home, like TV, AC receivers, certain speaker systems. 

To confirm, are you receiving the error message directly on your phone, or when connected to another device? 

Couple of more questions:

• Are you connected to a cellular network or WiFi
• Can you share a screenshot of what you're seeing on your phone. You can include pictures directly here on community. This is best done on a web or mobile browser. You won't be able to add pictures through email. 

---

In the meantime, lets start some troubleshooting by clearing the cache and app data on your phone for Pandora. 

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Please note that you will be asked to log into your account after completing these steps.

Let me know how it goes!