Android: Battery Drain / Overheating Phone

[Jaysonben]

The latest update to the Pandora Android app seems to have made the battery drain when not using the app worse. It is now causing my phone to overheat. Is there any bug report, or possible fix?

mod edit: changed title for clarity

[BugSlayer]

Pixel 5A running Android 12

Google Fi

Pandora version 2201.1

Usually starting and closing the service on mobile data, but per the battery details it stays on while on wifi.

It seems to be doing the same thing with Tune-In Radio.   Both Pandora and Tune In keep using the battery after the app is closed.  Both require a Force Stop to stop the drain.

[AlyssaPandora]

Thanks for sharing those details, @BugSlayer.

I've passed this along to our engineering team on your behalf. 🎧

[BugSlayer]

I have not had this problem on my old Moto X4 running Android 9.

[favoritenephew]

I'll also chime in and say I'm seeing similar issues to @BugSlayer with my Pixel 5. After launching, the Pandora app is responsible for 25% of my battery use and continues to drain the battery while running in the background. It doesn't appear that simply quitting the app solves the issue. The only way to stop it from draining the phone dry is to force-stop the app or restart my phone.

I'm on AT&T running Pandora version 2203.1 on Android 12. 

[BugSlayer]

I've diagnosed it further.  When Pandora is launched automatically by the Bluetooth connection with my car stereo, It does not open an app card for Pandora, so there is no way to close Pandora when I exit my car by swiping away the open app card. Closing the playback controls does not close the app.  Nor does turning off Bluetooth (which really should be the trigger). Pandora really needs to fix this.

[AlyssaPandora]

Sorry to hear that this is still happening. Thank you both for those details, @favoritenephew @BugSlayer.

I have shared this with our engineering team for you. 🎧

[Deg]

Having the same issue. Pandora drains my battery after using Android auto.  My solutions was to uninstall the app. 

[AlyssaPandora]

Hi there, @Deg. 👋

Sorry to hear that this is also impacting you. I'd still like to report your experience to our engineering team. 

Would you mind sharing your device info?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (If you still have the app - Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help. 🎧

[csdaniels]

I am having the same problem from time to time seems to happen even when I don't directly use pandora with android auto however it is launched in the background when in my truck and drains my battery extremely quickly!  Pixel 6 pro...

[GeraldPandora]

Hi @csdaniels

Thanks for posting and being a part of the Community! 👋

I've enabled a trace on your account so that we can take a closer look at what's going on. For this trace to be helpful, please perform our Android Troubleshooting steps.

In addition, we do have an internal ticket about this and I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model: Pixel 6 Pro
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this! 🤝

[jkoopman]

Hi,

Same problems as all the other posters over the last year plus.  Android Auto Wireless starts Pandora when I drive, and then after I finish driving Pandora continues to suck battery power unless I force stop the App.   Because Pandora is started by Android Auto there is no App card to close and swiping away the Now Playing status area changes nothing.

I have tried trouble shooting steps, deleted cache and data and uninstalled, reinstalled app with no change.

Can you please fix this!  If music is paused for 10 minutes save state and shutdown service!   Clearly from this thread this problem is occuring for multiple users for more than a year.

If not solved soon I'll take the pain and switch to one of the other music streaming services.

Phone: Google Pixel 4a

Android Auto Wireless, problem does not occur for me on Wired Android Auto if I turn off support for Android Auto Wireless.

Streaming on cellular service, provider Cricket which runs on AT&T network

Android version:  13

Build: TQ1A.230205.002

(Latest production build)

Pandora version 2302.2

[AdamPandora]

@jkoopman Can you please do me a favor and send me a screenshot of your battery usage as well?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks!