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Android: Can't add music to an existing playlist

PP1
Local Performer

I've have a few playlists made for years but I recently noticed that I can't add new music. When I select add to playlist the following screen only has an option for make a new playlist. As seen from a previous troubleshooting post, I tried adding a new playlist and deleting it but it hasn't changed.

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1 Solution

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AdamPandora
Community Manager
Community Manager

@PP1 It may help to run through our suggested troubleshooting steps if you are unable to add new music to your existing playlists: Troubleshooting for Android Devices

If this does not help, please do me a favor and provide me with the following:

  • a screenshot of what you see when you attempt to add songs to existing playlists
  • Model of your phone:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Thanks for working with me on this! 🤝

View solution in original post

11 Replies

AdamPandora
Community Manager
Community Manager

@PP1 It may help to run through our suggested troubleshooting steps if you are unable to add new music to your existing playlists: Troubleshooting for Android Devices

If this does not help, please do me a favor and provide me with the following:

  • a screenshot of what you see when you attempt to add songs to existing playlists
  • Model of your phone:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Thanks for working with me on this! 🤝

PP1
Local Performer

It is working now. Thanks

AdamPandora
Community Manager
Community Manager

@PP1 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening! 🎧

Chroniclily
Local Performer

Screenshot_20220329-012725_Pandora.jpg

 I am also having this problem 😞 

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AdamPandora
Community Manager
Community Manager

@Chroniclily I moved your post over to this existing thread: Android: Can't add music to an existing playlist

It may help to run through our suggested troubleshooting steps if you are unable to add new music to your existing playlists: Troubleshooting for Android Devices

If this does not help, please do me a favor and provide me with the following:

  • Model of your phone:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Thanks for working with me on this! 🤝

Dkov43
Local Performer

I am also having this issue. I'm pretty annoyed since I have a premium subscription and it hasn't worked for a while. Can you please let me know how to correct it?

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AlyssaPandora
Community Manager
Community Manager

Hey, @Dkov43. 👋

Thanks for sharing your experience, and sorry for any frustration this has caused. 

Were you able to clear your app data? If not, please try doing that while I have a trace enabled on your account: Android Troubleshooting

++

Device Details:

If the trouble persists, would you mind providing more details to share with our tech team?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • Name of the playlist you're having trouble with:
  • Are you connected to Wi-Fi or cellular data when this is happening?

I appreciate your help with this. 🎧

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's your favorite station mode?

Dkov43
Local Performer

How do I clear the app data?

Model: Google pixel 6 pro

Carrier: TMobile

Android version (Settings > About Phone):

Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 2304.1 

Name of the playlist you're having trouble with: no playlists show up

Are you connected to Wi-Fi or cellular data when this is happening.

Both. Happens at home and in the road

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AdamPandora
Community Manager
Community Manager

@Dkov43 Thanks for following up.

Additionally, can you please send us a screenshot of what you are seeing when you mention no playlists show up?

Thanks for working with us on this.

Listener001
Not applicable

I am currently experiencing this same issue. Was there a resolution for this issue?

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AlyssaPandora
Community Manager
Community Manager

Hi Listener001 👋

Sorry to hear that you're having trouble with this too.

Could you share a few more details around your experience?

  • Did you get a chance to run through the troubleshooting steps?
  • Which playlist(s) are you having trouble with?
  • Have you noticed any error messages? If so, what exactly does it say?

Let me know. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's your favorite station mode?