cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android: Music stops in the middle of the night

Snuggs
Underground

This happens to me too and I hate it!  Was anyone ever able to get a solution?

Labels (1)
0 Kudos
5 Replies

AdamPandora
Community Manager
Community Manager

@Snuggs Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
0 Kudos

GEN4VRHRT
Underground

I received the same long list of questions you did. I just described what happens to me. Is your experience similar?

I realize this is a very delayed response, but I didn’t have much information to give based on your questions. I recently upgraded my phone and still have the same issue. There is never an error message and I always am using my phone. Which before was a Galaxy S21 and now a Galaxy S24 Ultra. There's often no rhyme or reason as to nights it decides to stop. If I wake in the middle of the night and it's not playing, it shows the app closed altogether. Closed, but still running in the background. Which is a whole seperate discussion/concern of mine. I used to think it happened if I recieved any kind of notification. Such as an email or text, but I don't think thats the case anymore. I have no screenshot of any kind to show anything that would help figure out whats going on. I play the same soundtrack every night and put it on loop mode to continuously play the same Playlist. Whenever I wake up in the middle of the night and go into my phone, I have to reopen the app and it will have the last song it was playing for me to resume. Then I have to reset the loop mode as well. Playing this music became a part of my routine when I had a major loss that the grief prevented me from being able to fall asleep. It helps me not tap into my racing thoughts when having to turn off all distractions for bed. No one else seemed to have this issue until today. So, I'm responding for them hoping for a resolution. There are definitely much bigger issues in life than this, but we do pay for Pandora. So, for that reason it should function as expected by the consumers. This is a bug that should ultimately be fixed so that your product works seamlessly. I realize you can't fix a bug without knowing about it or understanding whats happening. You may not have many complaints regarding this issue, as I know not many people use music to aid in sleep. But I hope the problem can be re-adressed and resolved for those of us that do depend on it.

Now, going back to my comment of Pandora running in the background. This issue is not only at night when it stops, its always and I do not like apps running in the background. Not because of battery usage, necessarily. There is no reason a music app needs to be running in the background. I almost switched subscriptions because of the first issue mentioned and because of it running in the background. I honestly don't trust apps that do that without permission or purpose. So, I manually stop it everyday and sometimes I notice it will start running in the background again on its own. Its a bit concerning that it can't seem to consistently play through the night and closes, but it can run in the background whenever it wants? Please fix these issues. Thank you.

Moderator Edit: Merged comments

0 Kudos

Snuggs
Underground

Android S23

TMobile

No error the music just pauses just like the other ppl have said.  It will play all day long, but at night, it stops.  The app has been added to my NO SLEEP section, so that's not it, because it still does it.

AdamPandora
Community Manager
Community Manager

@Snuggs Thanks for clarifying this is happening on your Android device.

When this issue occurs: 

  • Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
  • Are you listening to a station, album, playlist, or podcast? 
  • Are you connected to Wi-Fi or cellular data?
    •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
  • Are you using a Bluetooth connection?


Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

  • Android version (Settings > About Phone > Android version):
  • One UI version: (Settings > About Phone > Software information):
  • Pandora version (Settings > Applications > Manage Applications > Find Pandora):


Thanks again for your help!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
0 Kudos

AdamPandora
Community Manager
Community Manager

 

@GEN4VRHRT Nice to see you around the community.

When this issue occurs: 

  • Are you listening to a station, album, playlist, or podcast? 
  • Are you connected to Wi-Fi or cellular data?
    •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
  • Are you using a Bluetooth connection?


Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

  • Android version (Settings > About Phone > Android version):
  • One UI version: (Settings > About Phone > Software information):
  • Pandora version (Settings > Applications > Manage Applications > Find Pandora):


Thanks again for your help!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
0 Kudos