Android: Content is missing from My Collection but shows in profile

[mbeam413]

After getting a new phone and logging in with same email, NONE of my playlists, collections are showing. The My Collection tab is basically empty. But when I click on my profile, it shows my number of thumbs up and playlists. But none of those actually show in my collection. So I can't view or play any of my stuff. 

Moderator Edit: Edited title for clarity

[AdamPandora]

@mbeam413 Could you tell me a bit more about what is happening?

1. What is the make and model of your phone?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[mbeam413]

I moved from galaxy s20 to an s22. No error message. It shows my stations collected and some thumbs up but no songs, Playlist etc. 

 

 But my profile shows the same # of thumbs and Playlist as old phone

 So all above pics are the new phone (I still have both at the moment,  briefly). Below is what shows on my old phone

 

But the profile looks just same as how looks on new phone

 I just have a LOT in my collection in general and also ones downloaded (which didn't carry over to new phone either), it's just really frustrating not to be seeing them on new phone when i pay for premium bc there's no way I could completely redo everything manually exactly same on new phone. 

Any help you could provide would be greatly appreciated! 

[AdamPandora]

@mbeam413 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps found here: Troubleshooting for Android Devices

Let me know how it goes.