Android: Drains Battery When App Not in Use

[Cdog02mustgt]

I am noticing that even when I have Pandora stopped and cleared (not used) it is still running and using up battery. Only way to fix it is to apply a force stop to it. Anyway to get this to stop?

mod edit: changed title for clarity

[AlyssaPandora]

Hi, @tempeViking. 👋

Thanks for letting us know about your experience. Our engineering team is aware of this issue.

Could you share a bit more about your device? I'd like to pass this along to our engineering team on your behalf.

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Appreciate your help with this. 🎧

[Lestopil]

@AlyssaPandora I am running the same phone on the same provider with the same Android version with Pandora version 2105.1 and in 30 min of listening and it running idle in the background Pandora is using 66% of my battery.

In the past I would leave Pandora running in the background for months with no issues it all seamed to start draining my battery this week 

[AlyssaPandora]

Hi there, @Lestopil. 👋

Thanks so much for reporting this.

If you haven't already, I would recommend running through our troubleshooting steps: Android Troubleshooting

If you continue to experience issues with this, would you mind sending me a screenshot of your device settings showing you the amount of battery usage that is being taken up by Pandora? 

Could you also provide your device details?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):

Let me know, and I can share this information with our engineering team on your behalf. 🎧

[TheWagers]

Hi, I have a Samsung S9 Plus and I am running to the exact same issues. I think it only started within the last month or so, but I keep it on the charger frequently so I don't know always notice it. But lately Pandora is always at the top of my battery usage list. And it is even during times when I don't have Pandora running. When I open up my tray with all of the different applications that are recently opened, Pandora is not even there. But every single time Pandora is using at least 15 or 20% of my battery. I charged my phone this morning to 100%, now with almost no usage it's down to 52%.

[AlyssaPandora]

Hey there, @TheWagers. 👋

Thanks for reporting your experience. I shared this with our engineering team on your behalf.

Could you share a bit more about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):

Let me know. 🎧

[MusicFan0172]

Same issue here. Used to think it was AndriodAuto, but I uninstalled Auto and it still occurs.  Has even a single person seen this problem resolved for them? I see lots of posts and email follow-ups, but haven't seen any resolutions.

Model: Samsung Note9 (SM-N960U)
Carrier: T-Mobile
Andriod: v10 Kernel: 4.9.186-21635681 Patch level August 1, 2021.
Pandora: 2107.1

Thanks

[AlyssaPandora]

Hey there, @MusicFan0172. 👋

Thanks so much for providing those details, and for reporting your experience. Sorry to hear that this is happening for you. Some of those posts above are from earlier this year and could have been resolved. We enable traces on your Pandora account while you run through the troubleshooting steps so we can share this information with our engineering team. The issues reported on the Pandora community are shared with our engineers for further review.

Could you confirm whether you've tried out these steps as well?

Let me know, and I can report this to our engineering team on your behalf. 🎧

[MusicFan0172]

Those steps are very general - for *any* problem.  But I've now followed them.  This included removing Pandora from the list of apps that can run in the background and ones that should be put to sleep as soon as they were not in use. 

I'll let it run for a couple of days and see if removing all of those power restricting permissions helps it to use less power.  (a little skeptical)

Thanks for you quick reply!

[AlyssaPandora]

@MusicFan0172 Thanks for your message.

Feel free to keep me updated. In the meantime, I've shared your current feedback on an internal ticket opened with our engineering team. 

[blueskyca]

I haven't used Pandora all day, but it used 34% of my battery. This has happened repeatedly after I run Pandora, sometimes for only a few minutes. Only solution I've found is to do a force stop in apps. 

Galaxy Note 20, Google FI, Android 11, Pandora version 2112.1

mod edit: merged comments

[blueskyca]

Galaxy Note 20, Google FI, Android 11, Pandora version 2112.1

mod edit: merged comments

[AlyssaPandora]

Hey, @blueskyca. 👋

Sorry to hear that you're experiencing battery drainage issues. 

If you haven't already, let's try running through the standard troubleshooting steps on your Android device while I have a trace enabled on your account, to see if this helps. 

In the meantime, I've already shared this information with our engineering team on your behalf. 🎧

[blueskyca]

Trouble shooting steps and rebooting have had no effect. Even if I run Pandora for only a few minutes, it triggers something to drain my battery over the course of a day. Force Stop has been the only effective way of preventing this unacceptable battery drain. I'd post an image of my Android battery drain but the site reports I don't have permission.

[AlyssaPandora]

Thanks for the follow up, @blueskyca. Sorry to hear that didn't help.

I have reported your experienced over to our engineers for further investigation. We appreciate your patience during this process. 🎧

[cbrettmiz]

Same here. Everyday. I think mine might have something to do with android auto and possibly  Chromecast. I have to force close it. This is using the battery optimization setting for Android 12. Pandora uses about 30-35% per day of I don't force close it. Both on Wi-Fi and cellular. I probably use Pandora for about 40 minutes per day typically while using Android auto. 

Pixel 6 Pro

T-mobile

Android 12

build SD1A.210817.037

November 2021 security patch

Pandora version 2112.1

Thanks, Chris

[AlyssaPandora]

Hey there, @cbrettmiz. 👋

Thanks for providing those details. I've shared your experience with our engineering team.

We appreciate your patience during this process. 🎧

[BugSlayer]

I am having the same issue on my brand new Pixel 5A running Android 12.  I used Pandora connected to the JVC receiver in my car for a 3.5 hr trip, and now it is reporting 8 hrs of use (less than 1 min background) and has drained 17% of my battery.

[AlyssaPandora]

Hi there, @BugSlayer. 👋

Thanks for reporting your experience. 

Have you tried out the troubleshooting steps yet to see if it helps? If not, feel free to try these: Android Troubleshooting

I can also share this with our engineering team. Can you send over a bit more info about your device?

• Carrier:
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

[BugSlayer]

Pixel 5A running Android 12

Google Fi

Pandora version 2201.1

Usually starting and closing the service on mobile data, but per the battery details it stays on while on wifi.

It seems to be doing the same thing with Tune-In Radio.   Both Pandora and Tune In keep using the battery after the app is closed.  Both require a Force Stop to stop the drain.

[AlyssaPandora]

Thanks for sharing those details, @BugSlayer.

I've passed this along to our engineering team on your behalf. 🎧

[BugSlayer]

I have not had this problem on my old Moto X4 running Android 9.