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Android: Modifying Playlist on Mobile Doesn't Sync with Web

aladien
Local Performer

I've been modifying a downloaded playlist on the app for weeks.  I just logged into the website and the changes appear to only be on the app.  Not the web.  Now that I've removed the playlist from download, it synced with the non updated web version and I lost all of those changes.  This is first year app stuff.  How is this possible this far into development?

 

 

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AlyssaPandora
Moderator
Moderator

Hi there, @aladien. 👋

Sorry to hear that happened. I know how frustrating that can be. 

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. This also means that if you update your playlist from either Android or Web, this would sync across all devices. However, you may need to refresh your browser / restart the app to notice the changes.

++

Troubleshooting + Device Details:

Have you tried clearing the app data to see if that helps? If not, I would recommend trying out these steps: Android Troubleshooting

If you continue to notice that these changes aren't saving when you visit the Pandora website, I'd like to share this with our engineering team. 

It's helpful to know: 

I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number)
  • Are you connected to Wi-Fi or cellular data when making these changes?

Let me know. 🎧

 

Alyssa | Community Moderator
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