Android: Music breaks up when using earbuds

[Awanaangel]

I'm having the same problem. My earbuds are new and the music, which at first played great now breaks up or stops and changes music. I don't think it is my new skull candy ear buds.

[AlyssaPandora]

Hey, @Awanaangel. 👋

Sorry to hear that you're encountering this issue too.

• Are you using a web browser? If so, which one?
• Or, are you using the Pandora Desktop App for MAC or Windows computers?
• Have you tried repairing your Skullcandy ear buds with your computer to refresh the connection

Let me know. 🎧

[Awanaangel]

I am using the app. My phone runs on android and yes, I uninstalled and reinstalled pandora and my earbudsp

[AlyssaPandora]

Hi, @Awanaangel. 👋

Thanks for getting back to me with those details. I moved your posts over to a separate thread in the Android space to avoid any confusion. 

It sounds like you've repaired your Bluetooth earbuds and run through the standard steps: Android Troubleshooting

I can share your feedback with our tech team - it's helpful to know the following:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?
• Lastly, are you far away from your device when this happens?

Let me know. 🎧