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Android: No Sound when Music Appears to be Playing

JohnNagel
Local Performer

No sound coming from my Samsung A51 from Pandora. Music shows its playing, but it's not. Can hear sound when connected to Bluetooth or using earbuds/headphones, just no sound from phone. I already did everything recommended; deleting cache, all that stuff, with no avail.

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @JohnNagel. 👋

Sorry to hear that you're having trouble during your listening sessions.

Based on your original message, it sounds like you've already tried running through these steps to no avail: Android Troubleshooting

I would also try rebooting your device. In the meantime, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model: Samsung A51
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you noticed any error messages? If so, what exactly does it say?

Let me know and I can report this on your behalf. 🎧

Alyssa | Community Moderator
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