Android: Pandora App Won't Open

[brigos65]

I have been using this app for ever, and all of a sudden the app will not open any more!! Uninstalled, and reinstalled the app and the same thing! Checked settings.. is it Pandora????

mod edit: changed title for clarity

[AdamPandora]

@eric92315 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

Let me know how it goes.

[eric92315]

Thanks for enabling the trace. I cleared the data and tried to run the app again and am still having the same problem. 

[AlyssaPandora]

Thanks for the follow up, @eric92315. I'm very sorry for the continued trouble.

We've gone ahead and shared your device details and experience with our tech team. We appreciate your patience during this process. 🎧

[eric92315]

I also posted on Nokia's forum in case the issue is with the particular phone. 

BTW, this problem also happens for the OneDrive app.

My daughter also has a XR21 and I tried loading OneDrive and Pandora and was able to duplicate the problem. I've had it in the past where my older phone will not stop running an app after an OS change. I'm guessing this is an issue with having a newer phone model. I will be also calling Nokia and asking them to duplicate the problem.

[AlyssaPandora]

Hey, @eric92315. 👋

Thanks for those additional details. I've included this info on the internal ticket where your feedback was reported to our tech team. Feel free to keep us in the loop. We appreciate you sticking with us while this is sorted. 🎧

[snorkels]

Me too!! Same thing. I can't get it to open. It just says there's a bug and the owner needs to fix it. 

[AdamPandora]

@snorkels Can you please send me a screenshot of the error message you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.