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Android: Player controls still greyed out and unresponsive after updating to 2407.1.1

Freyasnow
Local Performer

I just got a Samsung galaxy s20 and my pandora and phone are fully updated, but my lock screen controls are grayed out.  Not sure what to do.

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@Freyasnow I created a new thread with your report in the Android space.

If you haven't already done so, I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If that does not resolve the issue for you, I'd like to report your experience to our engineering team. Can you send over a bit more info about your device?

  • Model: Samsung galaxy s20
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Additionally:

  • What Samsung One UI version are you on?
  • Are the player controls unresponsive on the lock screen, Now Playing screen in the app, or both?
  • Are you connected to a Bluetooth device when you experience this issue?
  • Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.


Adam | Community Moderator

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