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Android: Premium Session Length

Xavier1
Local Performer

It wont let me play my entire playlist and it switches to radio

 

mod edit: changed title for clarity

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hey there, @Xavier1. 👋

Thanks so much for posting on the Pandora Community. :pandora:

Looks like you have a free Pandora account and are enabling sessions of Premium. 

Something to keep in mind, there's a natural tension between valuable ad space and the listening experience. Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

We'll automatically save your on-demand music collection for your next Premium experience.

Hope this information is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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6 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @Xavier1. 👋

Thanks so much for posting on the Pandora Community. :pandora:

Looks like you have a free Pandora account and are enabling sessions of Premium. 

Something to keep in mind, there's a natural tension between valuable ad space and the listening experience. Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

We'll automatically save your on-demand music collection for your next Premium experience.

Hope this information is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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StitchGirl420
Local Performer

After maybe 10 songs, the playlist closes out and a random station comes on. I am on a Galaxy S9, and I have no idea why. It drives me crazy. Almost to the point where I dont even want to use this app anymore. Anyone know how to fix this?

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AlyssaPandora
Moderator
Moderator

Hey there, @StitchGirl420. 👋

Sorry for any inconvenience this has caused. I moved your post over to this existing thread as this is occurring once your Premium session ends: Premium Session Length

Please check out the accepted solution for this thread here

For more information about how complimentary sessions of Premium work, you can check out this helpful article.

If you want more information about a longer Premium trial, feel free to let me know. 🎧
 
Alyssa | Community Moderator

Let's talk music in Community Chat

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cdbrobi1
Local Performer

Stations remain untouched, but playlists are the whole reason I use the app. While in a playlist, after some time, it will switch itself to a station without warning, always after a song. Never during. When this happens, everything except for the stations are wiped from My Collections. I can re-add them by downloading any one song. If I don't have any stations saved, it goes to Shuffle, where it plays random similar songs. It's worth noting that my thumbed songs don't appear in My Collection either until I download something, then poof, there they are. The app also minimizes itself on my phone. I have Pandora Plus and I use a Moto G Power, Android version 10. I have tried clearing the App's cache and data to no avail.

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AlyssaPandora
Moderator
Moderator

Hi there, @cdbrobi1. 👋

Nice to see you around the community space.

Looks like you've enabled complimentary sessions of Premium. Since you're upgraded to Plus, you have the ability to start a complimentary session in order to listen to content on-demand (ex. playlists, albums, tracks on-demand). Playlists are only a feature of Premium. 

You can find out more about how these sessions work in this helpful article: Premium Sessions

For Plus Listeners:

In the past, free listeners and Plus subscribers were only able to look for artists and tracks in order to create radio stations. We've updated your experience so that you have the ability to listen to content on-demand, without being a Premium subscriber.

  • If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.
  • If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Premium subscribers can listen on-demand, you will either see an ad for Premium, or be prompted to watch a video ad to unlock a complimentary session of Premium.
  • Keep in mind that upgrading to Premium or accepting a complimentary session of Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Premium fees.

++

Length of Premium Sessions:

There's a natural tension between valuable ad space and the listening experience. Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate. We'll automatically save your on-demand music collection for your next Premium experience.

That being said, your collection is missing or being deleted. Your account is reverting back to the normal experience after being in a complimentary session of Premium. 

I hope this info is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Kandicepope28
Local Performer

I have this same issue. I have a few playlists and it will only play for 30 minutes and then stops. Its beyond frustrating and ruins the vibe when I have to restart it every 30 minutes. I drive a lot and listen to music for long periods of time. I've tried troubleshooting what I can find with Google, nothing is working. I'm highly considering going with another app. I love pandora but this issue drives me insane and I will not put up with it. Please help!

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