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Android: Song above the one that is selected in playlist plays

Shaysheaffer72
Local Performer

The song above the one I select in a playlist plays when I choose a song in a playlist

I am constantly getting the wrong song playing when I am choosing a song in a playlist. Sometimes it is a random song, sometimes it is the one above the one I select. Sometimes the song title that I select shows in the playing box while another song actually plays. I have to shut down the app and open it again to select a song but it only works once. It is extremely annoying. Even clearing the cache doesn't help.

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1 Reply

AdamPandora
Community Manager
Community Manager

@Shaysheaffer72 Sorry for the trouble.

I tested this on my end from a computer and was unable to reproduce the issue you are reporting, so it sounds like this experience is specific to your Android device.

Request for additional information:

Could you explain what's happening in more detail? The more information you can provide, the better I can help.

When this issue occurs: 

  • Are you connected to Wi-Fi or cellular data?
    •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
  • Are you using a Bluetooth connection?
  • Does this only happen with a specific playlist in your collection, or any playlist you are listening to?
  • Does this also happen when selecting songs from an album?

Troubleshooting suggestions:

In the meantime, I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

Thank you for working with me on this.


Adam | Community Moderator
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