Android: Songs Skip Through Rapidly with Earbuds

[Kellyr7228]

Whenever I am using my earbuds it rapidly skips through songs and will not play anything. I have uninstalled and re-installed the app, restarted my phone, signed out and signed back in and no change. This happened at home, ehile I'm out and about and at work so I don't thinks its a connection problem. 

mod edit: changed title for clarity

[AlyssaPandora]

Hey, @Kellyr7228. 👋

Thanks for reporting this issue, and sorry to hear about the rapid skipping.

I do see that you reinstalled Pandora recently. I would also recommend clearing your app data to see if this helps resolve the skipping. You can find those steps here: Android Troubleshooting

++

If the issue persists after running through those steps, I'd like to report your experience to our engineering team. Can you send over a bit more info about your device?

• Model of Phone + Earbuds:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
• Are you connected to Wi-Fi or cellular data when this is happening?
• Have any error messages popped up? If so what exactly do they say?
• Does this happen when you're not using your earbuds?

Thanks for your help with this. 🎧