Android: Tapping on Lock Screen Starts Music

[Ken4153]

Tapping my pixel 7 lock screen starts music, how do I turn this off?

mod edit: changed title for clarity

[GeraldPandora]

Hi @Ken4153

Thanks for posting and welcome to the Community.

To be clear, has the Pandora app been launched prior to tapping your screen? Or when tapping the screen, does the app automatically launch?

In any case, I've enabled a trace on your account, for this trace to be helpful please perform our Android Troubleshooting steps.

Looking forward to your response! 🎧

[Ken4153]

Thank you very much for your response. I have performed all of the
troubleshooting steps and the problem persists.

The app is not open when I do the tapping, however, it could be in
"memory". Also it only happens when I tap on my lock screen when it's
pitch black.

Moderator edit: Removed Personal information

[GeraldPandora]

Hi @Ken4153

Thanks for trying out the troubleshooting steps and I apologize for the continued trouble.

If you're referring to memory, make sure the app is installed to the phone's local memory, rather than on an SD card (installing the Pandora app on an SD card causes performance issues we can't provide support for).

Nonetheless, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model: Google Pixel 7
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this! 🤝

[Ken4153]

The problem just stopped happening - just as mysteriously as it appeared.  I have no idea

why either way.

To answer your question - the App was in memory but not open, before my screen went

black while charging.  Tapping on the screen did not open the app - it just started playing

while the screen remained black.

The best thing that came from this exchange is.....that you guys care and respond.  This

reaffirms my choice to use Pandora.  I hope the Sirius XM purchase doesn't change this

or the wonderfulness that is Pandora.

Thank you!  You can close this one. 

[GeraldPandora]

Hi @Ken4153 , thanks for the update and glad to hear that issue was resolved!

We appreciate your kind words as we try to help as best as possible and are glad to have you as a loyal listener.

Happy holidays and happy listening! 🎧