About GeraldPandora

GeraldPandora · ‎03-06-2023

Hi @Cappylarou 👋 Thanks for dropping by and letting us know. In addition, I apologize for any nuisance this may have caused with your day-to-day activities. I have enabled a trace on your account so that we can take a closer look at what's going on. For this trace to be helpful, please complete our Android Troubleshooting steps. If you continue to experience the Pandora widget on your lock screen, I would like to report this to our engineers so that they can take a closer look. Can you send over a bit more info about your device? Model: Google Pixel 5A Carrier: Android version: Android 13 Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know!

GeraldPandora · ‎03-06-2023

Hi @JHWASH 👋 Thanks for reaching out and welcome to the Community! We don't alter music equalization on Pandora from how it appears on the original releases unlike terrestrial radio, which may equalize or compress the entire broadcast. This can result in some volume differences between songs. However, if you continue to experience this issue, let's try troubleshooting your Android device by completing our Android Troubleshooting steps. +++ As for the mixing songs together feature, while this feature isn't currently a feature, the best way to get your ideas heard is by going to our feature request space. We actually have an open feature request for this under Feature Request: Crossfade / Gapless Audio Playback. Make sure to like and comment on that feature request and hopefully, we get that implemented onto Pandora soon! Let me know how it goes!

GeraldPandora · ‎03-06-2023

Hi @KerrinJ1 👋 Thanks for shouting this out and sorry for the inconvenience this may have caused. For Pandora Plus subscribers, we will automatically choose your three most listened-to stations, along with Thumbprint Radio, and add them to your offline listening stations. If your Thumbprint Radio is not downloaded for offline listening, is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Take a screenshot of what you see here and attach it to your direct reply to this email. Let me know how it goes!

GeraldPandora · ‎03-06-2023

Hi @JAdow 👋 Thanks for sharing, I understand how frustrating this can be and I genuinely apologize for the inconvenience this may have caused. We have an open ticket with our engineers for this specific issue and if you would like, I can share your feedback with them. Before so, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Have you identified any other patterns or notable information? Thanks for your help with this.

GeraldPandora · ‎03-03-2023

Hi @Cappylarou 👋 Thanks for dropping in and sorry for any frustration this may have caused. To fully close out the app, please check out our accepted solution to view the steps on how to exit the Pandora app. In addition, I recommend performing some basic troubleshooting steps for on your Android device. From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Please note that you will be asked to log into your account after completing these steps. Also, if you have any offline content downloaded, you would need to re-download that content. Hope this was helpful, let me know if this helps! 🎧

GeraldPandora · ‎03-03-2023

Thanks for dropping in @hectorav 👋 Due to licensing restrictions, we are able to provide lyrics for some tracks but not others. If these restrictions change, lyrics that were once available may be removed or others may be added. However, I've passed along your feedback to the appropriate parties. You can also create a feature request for this specific feature here. Please let me know if there is anything else I can help with! Happy listening! 🎧

GeraldPandora · ‎03-02-2023

Thanks @Ser0 for notifying us about this! I wasn't able to start a station from these two artists on my end. With that said, I have reported this feedback to our curation team so they can take a closer look and add the right credentials to create a station. Thanks for working with us on this! 🤝

GeraldPandora · ‎03-02-2023

Sorry for the trouble this is causing you @CK5. I would like to report this to our engineers, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Have you identified any other patterns or notable information? Thanks for your help with this.

GeraldPandora · ‎03-02-2023

Welcome to the Community and thanks for posting @Briarlight 👋 Sorry to hear that you're experiencing this issue, but I'm having trouble understanding what's going on. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. When Pandora is playing in the background, does the app automatically open (when not intended to) when an ad starts or the next song starts playing? Looking forward to your response!

GeraldPandora · ‎03-02-2023

Welcome to the Community and thanks for your first post @Jbenmar 🎉 I apologize for the playback issues you're experiencing when listening to Pandora on your web browser. Let's try troubleshooting on your web browser to see if this issue relates to your broswer. Please complete the troubleshooting steps below for both browsers: Chrome Troubleshooting Edge Troubleshooting In the meantime, I've enabled a trace on your account so that we can take a closer look at what's going on. Hope this helps, let us know how it goes!

GeraldPandora · ‎03-02-2023

Welcome to the Community @SDAWND and sorry to hear that you're experiencing this issue with certain songs. Would you mind listing some of the songs you've noticed when this issue occurs? Once I get that info I'll pass that feedback onto our curation team so they can take a closer look. In addition, let's try troubleshooting your web browser to see if this issue is related to your browser. Microsoft Edge Browser Troubleshooting If you’re having issues using Pandora in Edge, often times quitting your browser completely, re-opening it and going back to www.pandora.com can help. If that doesn't work, try these steps: Clear your browser's history, cache and cookies. Click on the three dots in the top right (located on the browser toolbar). Select Settings. Select Choose what to clear under the Clear browsing data title. Check the boxes for Browsing History, Cookies and saved website data and Cashed data and files. Click Clear. Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue. Finally, restart your computer and then try loading www.pandora.com again. Hope this helps, let us know how it goes!

GeraldPandora · ‎03-01-2023

Hi @C-mcnairy 👋 Welcome to the Community and thanks for posting! Sorry to hear that your playback stops when playing Pandora, this may be happening because of your battery optimization settings. When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app. You can also find more info about the battery optimization in this helpful article. However, if you have a Samsung device, this issue may be related to your "sleeping app" settings. Please check out this post regarding the settings for sleeping apps here. Let me know how it goes! 🎧

GeraldPandora · ‎02-28-2023

Hi @Corjule 👋 Sorry to hear that you're experiencing this issue as well. It seems like you've already tried our standard iOS Troubleshooting Steps but still facing issues. I would like to report your issue to our engineering team so they can have a closer look at your account. Could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this. 🤝

GeraldPandora · ‎02-28-2023

Hi @warrwirr I apologize for the continued trouble with your offline content, I understand how frustrating and annoying this can be. As to your disappearing downloaded content, were you recently logged out of your account or performed our Android Troubleshooting steps? Doing the troubleshooting steps or logging back into your account will cause your offline content to disappear and will need to be re-downloaded. If you haven't done any of these steps, please let me know and I will pass your feedback to an open ticket we have with our engineers. +++ As for the search bar in your offline collection, while this isn't a current feature on Pandora, I recommend upvoting this similar feature request: Expand Search Bar Function in My Collection. I totally agree with you, having a search bar within our My Collections will make it easier to sort through and directly play the content we want to hear. Hope to see this feature implemented on Pandora! Looking forward to your response and really appreciate your patience in the meantime! 🤝

GeraldPandora · ‎02-28-2023

Thanks for introducing yourselves @sylviakris, @Psymane, & @MarkInTheGarden! Welcome to the Community and thank you for your first posts! We're happy to have you all be a part of the Community and as fellow music lovers, love to hear your opinion/experiences with music! Please feel free to roam around the Community and join any discussion that may interest you. In addition, if you're experiencing any issues with the Pandora website/app please visit our support space and ask away! Hope to see you all around more! Happy listening!

GeraldPandora · ‎02-27-2023

Hi @VannaFence and @Nicolerodanhisl 👋 Welcome and thanks for being a part of the Community! 🎉 We love to see fellow music lovers join our Community and share their experiences! Hope to see you all around more, happy listening! 🎸🎧

GeraldPandora · ‎02-27-2023

Hi @trelawny While viewing the genome traits on each station is not a current feature in Pandora, I, personally, would love to see the feature implemented onto our platform. I recommend creating a feature request for your suggestion here. However, if you would like to learn more about how the genome project works and how we analyze each song, please visit this blog: What is the Music Genome Project? Thanks for the suggestion and happy listening! 🎧

GeraldPandora · ‎02-27-2023

Hi @Akb514 👋 Thanks for the update and I apologize for the inconvenience this may have caused you. Would you mind sending a screenshot of the media player on your notifications screen? In addition, do you have the app installed on an SD card? If so, widgets will become inoperable and not work right if installed on the SD card. You will need to keep the app installed to the phone's local memory and the widget should work fine. +++ In the meantime, I've enabled a trace on your account so we can take a closer look at what's happening. For this trace to be helpful, please complete our Android Troubleshooting steps. I've also passed your feedback on to our engineering team for further investigation. We appreciate your patience in the meantime. Thanks for helping us with this! 🤝

GeraldPandora · ‎02-27-2023

Thanks for the update @Arkie1! I've included your experience and feedback with our engineering team for further investigation. We appreciate your patience in the meantime! 🎧

GeraldPandora · ‎02-22-2023

Hey @petersteele111 Thanks for introducing yourself and welcome to the Community! I love listening to music/podcasts while working as well, helps passes the time and helps me focus more. Please feel free to roam around the Community and hop in on any discussion or if you need support don't be shy to ask! See you around! 👋

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