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Android: Trouble Downloading with Premium

Hurkthejerk
Local Performer

Why can't I download music from Pandora to my phone with premium

 

mod edit: changed title for clarity

 

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Hurkthejerk. 👋

Thanks for letting us know about this. 

Could you share a bit more about what you're experiencing?

  • Do you have enough storage on your device to download?
  • Have you tried downloading a single track to see if that works?
  • Running into any error messages? If so, what exactly does it say?

Something to note: Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit. Keep in mind that stations and large playlists take a longer time to download.

In the meantime, I do have some suggestions to help with downloading your offline content:

  • I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
  • If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.
  • If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads.

I hope this information is helpful. 🎧

 

Alyssa | Community Manager
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