Android: "Something has gone wrong" error when replaying songs

[Moeb72]

I receive an error message of "something has gone wrong. Please try again.", when I attempt to replay a song. I have cleared cache, cleared data, un-installed the app, and restarted the phone (all multiple times). I have a Samsung S23, please give me some guidance.

Moderator Edit: Edited title for clarity

[TannerPandora]

Hi @Kendyr 

Sorry to hear troubleshooting didn't help. I'm happy to report this our engineering team for further review. 

It looks like more recently you may have been using Android Auto in your Ford, is that correct?

Could you confirm:

• Make and model of your Android:
• Android OS:
• Pandora version:

Would you say that this started happening recently, with in the last few week, or few months? Or a recent update? 

Thanks for the additional help!

[Kendyr]

Hi Tanner, this has been going on 2-3 years now, over at least 2 different phones, and many updates. And yes, I do use Android Auto.

Pixel 9 Pro XL

Android version 16

Pandora version 2510.1

[TannerPandora]

Hi @Kendyr 

Thanks for the follow up.

To clarify, are you having trouble with both your Android and with Android Auto? 

In the meantime, I don't have any steps that I believe would help resolve. I've gone ahead and passed your details and experience along to our engineering team for further investigation. 

Thanks posting your experience! 

[Kendyr]

Hi Tanner, the issue is primarily on my android, though I do also experience it occasionally when connected to android auto.