App crashes

[Herrera]

Crashes....8 songs from actual song trying to play....even support is not great.

[AdamPandora]

@Herrera Thanks for posting on the community.

I checked in with our support team and do not see any prior contacts from this email address - is it possible you have an account registered under a different email address?

In the meantime, could you explain what's happening in more detail? The more information you can provide, the better I can help.

When this issue occurs: 

• Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
• Does the app fully close and you are sent back to your device's home screen?
• Are you listening to a station, album, playlist, or podcast? 
• Are you connected to Wi-Fi or cellular data?
  •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
• Are you using a Bluetooth connection?

Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

• Model:
• Android version (Settings > About Phone > Android version):
• One UI version: (Settings > About Phone > Software information):
• Pandora version (Settings > Applications > Manage Applications > Find Pandora):

Thanks for your help!

[Herrera]

Only address that I use....had issues with app before....last email sent
from this address explained everything.

[AdamPandora]

@Herrera Unfortunately, I do not see any prior contacts from this email address.

If you'd like to work on this a bit more, I'm happy to help you over the community.

Could you explain what's happening in more detail? The more information you can provide, the better I can help.

When this issue occurs: 

• Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
• Does the app fully close and you are sent back to your device's home screen?
• Are you listening to a station, album, playlist, or podcast? 
• Are you connected to Wi-Fi or cellular data?
  •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
• Are you using a Bluetooth connection?

Let me know.