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Audio clipping in mobile networks

Sghill
Local Performer

Getting constant audio clipping on mobile data. Started around Jan. 1, 

Problem doesn't occur on Wi-Fi network.

I setup a ping, and I'm not seeing data drops. Something with the Panorama app.

Also tried raising and lowering the audio quality to no effect. Appears to be a buffering size problem during streaming.

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi, @Sghill. 👋

Sorry to hear that you're having trouble streaming over cellular data.

Let's go ahead and try some troubleshooting to see if we can fix that by refreshing the connection.

Please try the following steps from your Android mobile phone:

  • Go to your Android Settings.
  • Tap on Network & Internet, then tap Data Usage off and back on.
  • Finally, confirm Mobile Data is toggled on.

++

If you continue to have trouble, feel free to run through the standard troubleshooting steps for Android devices here.

Let me know how it goes. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Sghill
Local Performer

These steps did not solve problem, but it went away after another day. I suspect the cell data network was having issues.

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AlyssaPandora
Moderator
Moderator

@Sghill Thanks for the update. Glad to hear that you were able to get back to listening.

Feel free to let us know if anything else pops up. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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