Can't cast to Sonos speakers after I watch an ad

[jessuk]

Hi everyone - hoping someone can help me with a strange situation...

I can select a station and then cast to my Sonos. I have the free version of Pandora. If I select a song to play and try to watch the ad it kicks me off the Sonos and I cannot get back in even via stations that were previously casting. I have to uninstall the Pandora app and reinstall. If I try to select a song again the same thing happens. There are no updates pending on either the Pandora or Sonos apps on my phone.

Any help much appreciated!

[AlyssaPandora]

Hey there, @jessuk. 👋

Sorry about the casting trouble between your devices.

I would recommend running through our basic / advanced troubleshooting steps for your Android device.

Let me know if this helps with casting to your Sonos device. If you still have trouble, could you also send a screenshot of what you're seeing? 

Thanks so much for reporting this! 

[jessuk]

I followed these steps but still cannot cast after watching an ad.

[AlyssaPandora]

Thanks for confirming, @jessuk. 

Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know so that I can share this information with our engineering team. Appreciate your help with this! ✅

[jessuk]

Model: Galaxy J7 Star

Carrier: T Mobile

Android version: 9

Build number: PPR1.180610.011.J737TUVU7BTA2

Android Security Patch Level: February 1 2020

Pandora version: 2004.1 (ANDROID-TUNER 2004.1RC9)

Thanks in advance!

[jessuk]

I am connected to Wifi. I cannot connect to the Sonos over cellular data because of the model (One SL).

[AlyssaPandora]

Thanks for providing this information, @jessuk. I've shared it with our engineers. 

Appreciate you taking the time to report this as well as your patience while they look into this! 🎧