Hi everyone - hoping someone can help me with a strange situation...
I can select a station and then cast to my Sonos. I have the free version of Pandora. If I select a song to play and try to watch the ad it kicks me off the Sonos and I cannot get back in even via stations that were previously casting. I have to uninstall the Pandora app and reinstall. If I try to select a song again the same thing happens. There are no updates pending on either the Pandora or Sonos apps on my phone.
Any help much appreciated!
Hey there, @jessuk. 👋
Sorry about the casting trouble between your devices.
I would recommend running through our basic / advanced troubleshooting steps for your Android device.
Let me know if this helps with casting to your Sonos device. If you still have trouble, could you also send a screenshot of what you're seeing?
Thanks so much for reporting this!
Thanks for confirming, @jessuk.
Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know so that I can share this information with our engineering team. Appreciate your help with this! ✅
Model: Galaxy J7 Star
Carrier: T Mobile
Android version: 9
Build number: PPR1.180610.011.J737TUVU7BTA2
Android Security Patch Level: February 1 2020
Pandora version: 2004.1 (ANDROID-TUNER 2004.1RC9)
Thanks in advance!