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Crashing after Update

Unowish1
Local Performer

Has anyone had trouble with pandora crashing after android update ? If so, How do I fix it ? I have tried to uninstall and reinstall the app. I have done everything customer support suggested and nothing worked 

 

Moderator Edit: Changed title for clarity

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AlyssaPandora
Moderator
Moderator

@Unowish1 Thanks for your post.

Sounds like you've tried all the troubleshooting steps listed here.

If not, please run through the steps to see if it helps.

If you're still having issues, could you share more information about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Let me know.

Alyssa | Community Moderator

Let's talk music in Community Chat

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7 Replies

AlyssaPandora
Moderator
Moderator

@Unowish1 Thanks for your post.

Sounds like you've tried all the troubleshooting steps listed here.

If not, please run through the steps to see if it helps.

If you're still having issues, could you share more information about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Let me know.

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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Baldhead
Local Performer

Working. Good.

AlyssaPandora
Moderator
Moderator

Hi, @Baldhead. 👋

Sounds like you're all updated and enjoying the tunes.

Please don't hesitate to let us know if you run into any issues. Happy listening! 😎

Alyssa | Community Moderator

Let's talk music in Community Chat

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Ch70
Local Performer

Samsung  s 20 

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AlyssaPandora
Moderator
Moderator

Hey there, @Ch70. 👋

Thanks so much for posting on the community about your issue.

Could you try out these steps on your Samsung S20 device?

Let me know if this helps. I look forward to hearing back! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Unhappy
Local Performer

My app started acting up yesterday. I start it and it will crash in the middle of the song. Non stop. Cleared data and cache. Same thing. Restarted phone. Same thing. I have tried all the troubleshooting methods recommended and nothing works. It was fine before yesterday. Nothing has changed on phone. It isn't network or wifi.

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AlyssaPandora
Moderator
Moderator

Hi there, @Unhappy. 👋

Thanks for sharing your experience. I'd like to report this over to our engineering team for further review.

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know, and I can share this with our engineering team on your behalf. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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