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Crashing after Update

Unowish1
Local Performer

Has anyone had trouble with pandora crashing after android update ? If so, How do I fix it ? I have tried to uninstall and reinstall the app. I have done everything customer support suggested and nothing worked 

 

Moderator Edit: Changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

@Unowish1 Thanks for your post.

Sounds like you've tried all the troubleshooting steps listed here.

If not, please run through the steps to see if it helps.

If you're still having issues, could you share more information about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Let me know.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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9 Replies

AlyssaPandora
Community Manager
Community Manager

@Unowish1 Thanks for your post.

Sounds like you've tried all the troubleshooting steps listed here.

If not, please run through the steps to see if it helps.

If you're still having issues, could you share more information about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Let me know.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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Baldhead
Local Performer

Working. Good.

AlyssaPandora
Community Manager
Community Manager

Hi, @Baldhead. 👋

Sounds like you're all updated and enjoying the tunes.

Please don't hesitate to let us know if you run into any issues. Happy listening! 😎

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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Ch70
Local Performer

Samsung  s 20 

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AlyssaPandora
Community Manager
Community Manager

Hey there, @Ch70. 👋

Thanks so much for posting on the community about your issue.

Could you try out these steps on your Samsung S20 device?

Let me know if this helps. I look forward to hearing back! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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Unhappy
Local Performer

My app started acting up yesterday. I start it and it will crash in the middle of the song. Non stop. Cleared data and cache. Same thing. Restarted phone. Same thing. I have tried all the troubleshooting methods recommended and nothing works. It was fine before yesterday. Nothing has changed on phone. It isn't network or wifi.

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Unhappy. 👋

Thanks for sharing your experience. I'd like to report this over to our engineering team for further review.

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know, and I can share this with our engineering team on your behalf. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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Draconecroix
Local Performer

blade x1 5g worked fine for a few days then nothing. i sub, so i want my app working. crashes on open no matter the network

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Draconecroix. 👋

Thanks so much for reporting this, and sorry to hear that you're having trouble with the app crashing.

I would recommend running through these steps to see if it helps: Basic Android Troubleshooting and Battery Optimization

If you still have trouble, could you share a few more details about your device and experience?

  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you receiving any error messages? If so, what exactly does it say?

Let me know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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