Disable Android Battery Optimization
Double check that you have Battery Optimization for Pandora disabled in the Android settings.
While the steps for all Android versions are different, these battery settings can usually be found in the Settings under "Device Management," "Battery," or "Battery Usage."
- Take a look for this setting on your device and select Optimize battery usage.
- Then scroll through your apps until you find Pandora, and make sure that optimization is turned off.
- If you're having trouble completing these steps, try contacting your device's manufacturer for further help with navigating their operating system.
Note: We do not support Pandora on rooted or unlocked phones, unofficial OS releases, or custom ROMs. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and won't cause any problems with functions of the device.
Minimum requirements to listen on Android devices
On Android devices, the current version of Pandora requires Android 7.0 or higher.
To confirm the Android version you are running on your device:
- Open Settings, General, About Device, and Android Version.
If you are running a version older than Android 7.0, you'll need to update your device's operating system.
...Still having trouble?
Here are some additional things to try out: Troubleshooting for Android Devices
If playback stopping persists after running through our suggested troubleshooting suggestions, please create a new thread in the Android space and provide the following:
Could you explain what's happening in more detail? The more information you can provide, the better we can help.
When this issue occurs:
- Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
- Are you listening to a station, album, playlist, or podcast?
- Are you connected to Wi-Fi or cellular data?
- If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
- Are you using a Bluetooth connection?
Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:
- Model:
- Android version (Settings > About Phone > Android version):
- One UI version: (Settings > About Phone > Software information):
- Pandora version (Settings > Applications > Manage Applications > Find Pandora):
Thanks for your help!
