1 Solution
Accepted Solutions
Troubleshooting on Android
Many common issues can be resolved with a quick app reset—clearing your cache and app data is a great place to start.
- Clear data* for Pandora in your phone's settings.
- Press the menu key from the home screen on your device (not your Pandora app).
- Tap Settings.
- Tap Apps.
- Select Pandora.
- Tap Clear data from the storage details page (you may have to tap Storage to see that option).
- Return to the Pandora app, and log back into your account after completing the above steps.
Keep in mind that the steps for each Android device are slightly different. If you have a Pixel, you can find helpful steps here.
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
Advanced troubleshooting for Android devices
If you find you're still having issues with the Pandora App after completing those steps, continue onto the next section:
-
Make sure the app is installed to the phone's local memory, rather than on an SD card (installing the Pandora app on an SD card causes performance issues we can't provide support for).
- If you have a battery saver or task manager app, make exceptions for Pandora or try turning them off completely.
- Lower your audio quality in the Settings menu. To get to your Settings, open your Pandora app to the station list, tap the Profile icon, and select the Settings gear from the top right corner of your screen.
- If you're a Pandora Premium subscriber: Select Audio Quality & Download.
- If you're not a Pandora Premium subscriber: Select Advanced and then uncheck Higher Quality Audio.
Then, try Pandora again. If the issue continues, please proceed with the instructions in the next section.
Keep in mind, that the steps to find certain settings on Android devices can be different depending on the type of Android phone you have, as well as what Android OS you are running.
If you're having trouble completing these steps, try contacting your device's manufacturer for further help with navigating their operating system.
Remove background restrictions
Please ensure that you have your device set to allow Pandora to run in the background.
- From the home screen or app drawer press and hold the Pandora icon.
- Tap the
icon to access the App info
- Next select Advanced, then Battery.
- Confirm that Background restriction is set to "App can use battery in background".
If Background restriction states "Restricted", tap on Background restriction to remove restriction.
Minimum requirements to listen on Android devices
On Android devices, the current version of Pandora requires Android 7.0 or higher.
To confirm the Android version you are running on your device, open Settings, General, About Device, and Android Version.
If you are running a version older than Android 7.0, you'll need to update your device's operating system.
...Still having trouble?
If you continue to experience issues streaming Pandora after running through these troubleshooting steps, please create a new thread in the Android space and provide the following:
Could you explain what's happening in more detail? The more information you can provide, the better we can help.
When this issue occurs:
- Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
- Are you listening to a station, album, playlist, or podcast?
- Are you connected to Wi-Fi or cellular data?
- If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
- Are you using a Bluetooth connection?
- Do any error messages appear? If so, please provide a screenshot of the error message.
Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:
- Model:
- Android version (Settings > About Phone > Android version):
- One UI version: (Settings > About Phone > Software information):
- Pandora version (Settings > Applications > Manage Applications > Find Pandora):
Thanks for your help!
Troubleshooting on Android
Many common issues can be resolved with a quick app reset—clearing your cache and app data is a great place to start.
- Clear data* for Pandora in your phone's settings.
- Press the menu key from the home screen on your device (not your Pandora app).
- Tap Settings.
- Tap Apps.
- Select Pandora.
- Tap Clear data from the storage details page (you may have to tap Storage to see that option).
- Return to the Pandora app, and log back into your account after completing the above steps.
Keep in mind that the steps for each Android device are slightly different. If you have a Pixel, you can find helpful steps here.
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
Advanced troubleshooting for Android devices
If you find you're still having issues with the Pandora App after completing those steps, continue onto the next section:
-
Make sure the app is installed to the phone's local memory, rather than on an SD card (installing the Pandora app on an SD card causes performance issues we can't provide support for).
- If you have a battery saver or task manager app, make exceptions for Pandora or try turning them off completely.
- Lower your audio quality in the Settings menu. To get to your Settings, open your Pandora app to the station list, tap the Profile icon, and select the Settings gear from the top right corner of your screen.
- If you're a Pandora Premium subscriber: Select Audio Quality & Download.
- If you're not a Pandora Premium subscriber: Select Advanced and then uncheck Higher Quality Audio.
Then, try Pandora again. If the issue continues, please proceed with the instructions in the next section.
Keep in mind, that the steps to find certain settings on Android devices can be different depending on the type of Android phone you have, as well as what Android OS you are running.
If you're having trouble completing these steps, try contacting your device's manufacturer for further help with navigating their operating system.
Remove background restrictions
Please ensure that you have your device set to allow Pandora to run in the background.
- From the home screen or app drawer press and hold the Pandora icon.
- Tap the
- Next select Advanced, then Battery.
- Confirm that Background restriction is set to "App can use battery in background".
If Background restriction states "Restricted", tap on Background restriction to remove restriction.
Minimum requirements to listen on Android devices
On Android devices, the current version of Pandora requires Android 7.0 or higher.
To confirm the Android version you are running on your device, open Settings, General, About Device, and Android Version.
If you are running a version older than Android 7.0, you'll need to update your device's operating system.
...Still having trouble?
If you continue to experience issues streaming Pandora after running through these troubleshooting steps, please create a new thread in the Android space and provide the following:
Could you explain what's happening in more detail? The more information you can provide, the better we can help.
When this issue occurs:
- Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
- Are you listening to a station, album, playlist, or podcast?
- Are you connected to Wi-Fi or cellular data?
- If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
- Are you using a Bluetooth connection?
- Do any error messages appear? If so, please provide a screenshot of the error message.
Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:
- Model:
- Android version (Settings > About Phone > Android version):
- One UI version: (Settings > About Phone > Software information):
- Pandora version (Settings > Applications > Manage Applications > Find Pandora):
Thanks for your help!
