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Into The Night: A FNAF Podcast buffers and doesn't play

DarkstalkerLS
Underground

My podcast I listen to, Into The Night: A FNAF Podcast, stopped working and now whenever I try to play it it says buffering then doesn't play. Please help me if you know how to fix this problem.

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@DarkstalkerLS Sorry for the trouble you are having getting that podcast to play.

I tested this on my end and was unable to reproduce the issue you reported with the Into The Night: A FNAF Podcast. 

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to try and reproduce this on your end once more.

If the podcast buffers again when you attempt to play it, please send me a screenshot of the buffering message you are seeing.

Also, please let me know: 

  • Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
  • Does this only happen with one episode, or any episode you attempt to play of that specific podcast?
  • Are you connected to Wi-Fi or cellular data?
    •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
  • Are you using a Bluetooth connection?


Lastly, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

  • Model:
  • Android version (Settings > About Phone > Android version):
  • One UI version: (Settings > About Phone > Software information):
  • Pandora version (Settings > Applications > Manage Applications > Find Pandora):


Thanks for your help!


Adam | Community Moderator
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DarkstalkerLS
Underground

@AdamPandora thank you for your time in helping me. The requested answers are below.

I do not have to relaunch the app to continue listening to most things, but that doesn't work with this podcast

This happens with all episodes in the podcast.

I use wifi, and turning it off causes it to not load since my mobile data is not very good.

Sometimes I connect ear buds, but it happens without them connected also.

My phone is on Android version 16, One UI version 8.5, and my Pandora version is 2605.1. 

The add image button refused to work, most likely because I am doing this on the app,  but right before it moves on to the next episode (which if in the same podcast refuses to play), the pause/play button is on the triangle, and it says buffering.

Thank you for your help.

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AdamPandora
Community Manager
Community Manager

@DarkstalkerLS Thanks for following up with that information.

Can you please test a different podcast and confirm if you have the same experience there as well? Also, does the Pandora app buffer when listening to any of your collected radio stations? 

In the meantime, I recommend running through the following troubleshooting steps to see if they resolve the issue for you: Troubleshooting for Android Devices

Let me know how it goes.


Adam | Community Moderator
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DarkstalkerLS
Underground

@AdamPandora it does seem to only be with this podcast, as I listen to other podcasts which work just fine.

It does not happen with any of my collected stations that I play.

Unfortunately, the troubleshooting page was unable to fix my problem.

Thank you for your help.

 

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