Loss of connection before song ends

[Shammye]

Anyone else have this problem?

[AdamPandora]

@Shammye Could you tell me a bit more about what is happening?

1. What exactly do you mean by loss of connection?
2. Does the app crash and completely exit back to your home screen before a song finishes? 
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Shammye]

The music stops and eye have to play the next song. It stops 2/3 of the way eye doit it again. It wont finish the original song. No errors shown.  Nothin unusual on the screen e

[AlyssaPandora]

Hi there, @Shammye. 👋

Sorry to hear that you're having trouble listening. 

While I have a trace enabled on your Pandora account, would you mind running through the standard Android steps? You can find the troubleshooting steps here: Android Troubleshooting

++

If you continue to have trouble with this, could you share more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

Hope this helps. Let us know how it goes. 🎧