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Music Stops Playing

Bmak128
Local Performer

Hello,

I am having an identical issue with Pandora on my OnePlus 6t. I've checked the settings for sleep for the app but was unable to find it as an option. I've already granted Pandora unrestricted use and background capability. Is there a way to fix it for OnePlus users as well? Pandora model 2002.2

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Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hey there, @Bmak128. 👋

I moved your post to a separate thread as your issue may be different based on your specific device.

Let's try out these steps while I have a trace enabled on your account.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  • Open your device Settings
  • Tap Apps
  • Scroll down to find Pandora
  • Select Storage
  • On the storage details page tap Clear Data.
  • Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

Let me know if this helps!

Alyssa | Community Manager
Join the discussion in Community Chat
Check out: New community badges
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AlyssaPandora
Community Manager
Community Manager

Hey there, @Bmak128. 👋

I moved your post to a separate thread as your issue may be different based on your specific device.

Let's try out these steps while I have a trace enabled on your account.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  • Open your device Settings
  • Tap Apps
  • Scroll down to find Pandora
  • Select Storage
  • On the storage details page tap Clear Data.
  • Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

Let me know if this helps!

Alyssa | Community Manager
Join the discussion in Community Chat
Check out: New community badges
Share yours: Q: What holiday song could you listen to on repeat?
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