No sound on Podcast with "We're having trouble playing audio on this device." message

[dontlikeu]

For some unknown reason, I have no sound when trying to listen to podcasts on my desktop and mobile app. I have no issue with music, and it is only affecting podcasts. I get an error stating "We're having trouble playing audio on this device.", and it recommends resetting. I have done the reset and cleared cache, but there is no resolve.

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @dontlikeu 

Welcome to the Community!

Sorry to hear you're having trouble playing podcasts. I’m happy to help take a closer look.

Just to confirm, are you seeing the “We're having trouble playing audio on this device” message on both the desktop app and the mobile app?

Also, does this happen with one specific podcast or with multiple podcasts? If possible, could you share the name of a podcast where you recently experienced this issue? It’s usually easiest to start troubleshooting with a recent example.

In the meantime, could you confirm the following information for me:

• Make and model of your mobile phone:
  
• Pandora version and OS version:
• Windows or Mac Desktop app:
• Desktop app version (let me know if you need help finding that):

Thanks so much for your help and your patience while we take a look!