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Offline Won't Load and App Crashes in Background

Mallee78
Local Performer

App has been broken for close to if not more than two weeks. Offline feature won't load anything. Uninstalled reinstalled. App crashes in the background. Unacceptable.

 

Moderator Edit: Changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hey, @Mallee78.

Sorry to hear that you're having a lot of trouble with the app. 

As you may already know, Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

++

If you still have trouble, please run through our basic and advanced troubleshooting steps here.

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)

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AlyssaPandora
Community Manager
Community Manager

Hey, @Mallee78.

Sorry to hear that you're having a lot of trouble with the app. 

As you may already know, Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

++

If you still have trouble, please run through our basic and advanced troubleshooting steps here.

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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