Pandora use to work on both my wifes phone and mine same account , but it will not open on either of our phones , been going on for 4 days now , I deleted it , then re in stalled it , turned the phone off completely, no luck , when I touch the icon to open it , all it does is non stop blink .
Moderator Edit: Changed title for clarity
Hi there, @Gonzo419. 👋
Sorry to hear that you're having trouble listening from your mobile device.
Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.
Please note that you will be asked to log into your account after completing these steps.
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically.
Let me know if this helps! 🎧
App crashes before even opening.tried uninstalling and reinstalling still not open.
Help.
@Garner49 Running through these troubleshooting steps should help prevent that from happening moving forward.
If not, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)
Hi there, @Gonzo419. 👋
Sorry to hear that you're having trouble listening from your mobile device.
Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.
Please note that you will be asked to log into your account after completing these steps.
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically.
Let me know if this helps! 🎧
I'm having the exact same problem. Before I had updated, it began to crash, so I thought I would update, and so now it doesn't open at all
@CitlaliGonzalez I moved your post to this thread since it sounds like you are running into a similar issue.
I recommend giving the troubleshooting steps @AlyssaPandora suggested in her message above a try as they may help resolve this.
Let me know how it goes.
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)
I did the same still having issues getting it to open.
Updated Pandora now after about a min of a song Pandora shuts down every single time
Moderator Edit: Format
@Jerrybose If you are still having trouble with the app crashing on your Android device after running through the suggested troubleshooting steps, can you please follow up with the device information requested in my message above?
Once I have that information from you, I can escalate this over to our engineers so they can further investigate.
Thanks for your patience.
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)
@djordahl I recommend giving the troubleshooting steps @AlyssaPandora suggested in her message above a try as they may help resolve this.
Let me know how it goes.
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)
I tried all the troubleshooting steps as well, no luck. Help!
Hey there, @BF. 👋
Thanks for letting us know.
I'd like to report your issue to our engineering team. Can you share more info about your phone?
Appreciate your help with this! 🤝