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Pandora App Crashing / Nonstop Blinking

Gonzo419
Local Performer

Pandora use to work on both my wifes phone and mine same account , but it will not open on either of our phones , been going on for 4 days now , I deleted it , then re in stalled it , turned the phone off completely,  no luck , when I touch the icon to open it , all it does is non stop blink .

 

Moderator Edit: Changed title for clarity

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1 Solution

Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hi there, @Gonzo419. 👋

Sorry to hear that you're having trouble listening from your mobile device.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. 

Let me know if this helps! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's your favorite anthem by a female artist that inspires you?
Check out this month's newsletter: The Listener Lounge: March 2024

View solution in original post

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11 Replies

Garner49
Local Performer

App crashes before even opening.tried uninstalling and reinstalling still not open.

Help. 

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AdamPandora
Community Manager
Community Manager

@Garner49 Running through these troubleshooting steps should help prevent that from happening moving forward. 

If not, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Gonzo419. 👋

Sorry to hear that you're having trouble listening from your mobile device.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. 

Let me know if this helps! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's your favorite anthem by a female artist that inspires you?
Check out this month's newsletter: The Listener Lounge: March 2024
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CitlaliGonzalez
Local Performer

I'm having the exact same problem. Before I had updated, it began to crash, so I thought I would update, and so now it doesn't open at all

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AdamPandora
Community Manager
Community Manager

@CitlaliGonzalez I moved your post to this thread since it sounds like you are running into a similar issue.

I recommend giving the troubleshooting steps @AlyssaPandora suggested in her message above a try as they may help resolve this.

Let me know how it goes.

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Jerrybose
Local Performer

I did the same still having issues getting it to open.

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djordahl
Local Performer

Updated Pandora now after about a min of a song Pandora shuts down every single time

Moderator Edit: Format

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AdamPandora
Community Manager
Community Manager

@Jerrybose If you are still having trouble with the app crashing on your Android device after running through the suggested troubleshooting steps, can you please follow up with the device information requested in my message above? 

 Once I have that information from you, I can escalate this over to our engineers so they can further investigate.

Thanks for your patience.

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AdamPandora
Community Manager
Community Manager

@djordahl I recommend giving the troubleshooting steps @AlyssaPandora suggested in her message above a try as they may help resolve this.

Let me know how it goes.

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BF
Local Performer

I tried all the troubleshooting steps as well, no luck. Help!

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AlyssaPandora
Community Manager
Community Manager

Hey there, @BF. 👋

Thanks for letting us know.

I'd like to report your issue to our engineering team. Can you share more info about your phone?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have any error messages popped up? If so, what exactly does it say?
  • Have you identified any other patterns or notable information?

Appreciate your help with this! 🤝

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's your favorite anthem by a female artist that inspires you?
Check out this month's newsletter: The Listener Lounge: March 2024
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