Pandora App Not Playing Songs & Freezes up

[saram23]

I'm having the same problem, every 4 or 5 songs it freezes up.

[AlyssaPandora]

Hey there, @saram23. 👋

Sorry to hear that Pandora is freezing up.

Just to confirm, does this happen when you attempt to initiate a complimentary session of Premium to listen to content on-demand?

Also, have you received any error messages when it freezes?

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I would recommend running through these steps to see if this resolves the issue you're encountering.

I've enabled a trace on your Pandora account to better understand what is happening, and in case we need to report this to our engineering team.

Let me know how it goes. 📲

[saram23]

I don't have premium, I have a plus account. I have also troubleshooted too. I'll try again, thanks!

[AlyssaPandora]

@saram23 I do see that you have a Plus subscription, with Plus you can still initiate a Premium session. It sounds like you're experiencing this without initiating a session. If you'd like more info, you can find out how Premium sessions work in this helpful article.

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In the meantime, I've gone ahead and moved your post over to a separate thread as it's a different issue. 

Thanks for trying out those steps. Feel free to let me know if the steps help. 🎧

[saram23]

I've troubleshooted again and it's still freezing up on the my plus account. I've never had this problem and I listen to Pandora all the time.

[AlyssaPandora]

@saram23 Sorry for the continued trouble.

I would like to report this issue to our engineers. Could you tell me more about your device?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

[saram23]

Hi Alyssa

 I'm using Pandora plus, I have a Samsung note 5 and it's on both cellular data and Wi-Fi. I've tried on work Wi-Fi and home with, thinking maybe there was an issue with just one Wi-Fi. Even while I was out for a run the other day.

[AlyssaPandora]

@saram23 Thanks for clarifying! Looks like your post was in the iOS section (iPhone, iPad, iPod). I moved it over to Android. 

To clarify, the troubleshooting steps for Android would be here.

I'm very sorry if that caused any confusion!

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Could you share the following?

• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Let me know, and I can report this to our engineering team for you. Thanks so much for sticking with me on this.

[saram23]

Hi Alyssa

 It's version 7.0 for Android and I have AT&T. The Pandora is 2006.2 

[AlyssaPandora]

@saram23 Thank you!

Also, does this happen if you go to another app or if your screen goes to sleep?

In the meantime, I've shared your details with our engineering team.

[saram23]

No it'll just play a couple songs then freeze up. If I go to change stations it freezes up. I have to go in and force close it in order for it to work again. Doesn't matter if I'm inside or outside, on Wi-Fi or cellular service.

[AlyssaPandora]

Thanks for sticking with me on this, @saram23. Your issue has been reported to our engineering team for further review. Appreciate your patience while they look into this.