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Pandora Crashes Before Finishing a Song

Cptncankles
Local Performer

My phone updated to Android 10 recently. It is a Xiaomi Black Shark 1 and since the update, Pandora has not been stable at all. It crashes often before even completing a song. It was stable prior to the A10 update. This is infuriating, and I have tried everything. Clearing the pandora app cache, uninstalling and re-installing it, rebooting the phone, and even doing a hard reset. I even tried changing the battery saver to off for the app specifically. Nothing worked and the problem persists. What more can I do?

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @Cptncankles. 👋

Sorry to hear that this is happening. I understand your frustration.

Based on your message, it sounds like you've gone through the basic / advanced troubleshooting steps for your Android device. 

++

I'd like to share this information with our device and engineering teams. Could you provide more details?

  • Model:  Xiaomi Black Shark 1
  • Carrier:
  • Android version: Android 10
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have any error messages appeared when the app crashes? If so, what does it say?

Let me know, and I can report this on your behalf. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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