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Android: Various error messages when opening app

ktaylor1996
Local Performer

Why is my pandora premium account keep saying retry when I open the app, no connection/offline mode when im connected to wifi, and my Pandora session has timed out when I haven't listened to it yet. What is going on? Im about to delete it. 

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AdamPandora
Community Manager
Community Manager

@ktaylor1996 Sorry for any trouble.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices

If that does not resolve the issue, can you please send me a screenshot of the error message(s) you are seeing? 

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.


Adam | Community Moderator
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