Pandora stops playing

[mkjack76]

Samsung 7 edge.

I select my playlist to play after song 4 or 5 it stops playing my playlist and switches to radio or doesnt play anything. It never completely plays my full playlist no matter how many songs are on it.

Moderator Edit: Edited title for clarity

[AdamPandora]

@mkjack76 I moved your post to our Android space in order to keep the community organized.

I recommend running through the troubleshooting steps listed on this page.

Please make sure to reach back out and let me know if you continue to experience issues with this. 

[Kmccray]

My phone is a Galaxy S10. Same phone I've had for months with no issues. No error messages. It just stops playing and when I get it to start back up it starts at a completely different song.

[AlyssaPandora]

@Kmccray I've moved your post over to the Android board as it best fits this forum. 

@AdamPandora has listed steps above to help with this issue as well.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let me know.

[Kmccray]

Thanks. Tried these steps. Restarted the app and my phone. Still doing the same thing.

[AlyssaPandora]

Thanks for confirming, @Kmccray! 

A User Support team member has reached out to you via email to gather your account / more detailed device info to report. 

Thanks for your patience during this process.

[Masonry55]

Same issue on galaxy s10.

[AlyssaPandora]

Hey, @Masonry55.

Have you tried running through the steps listed in my post here?

Feel free to try out those troubleshooting steps to see if it resolves the issue you're experiencing.

Let me know how it goes!

[Masonry55]

Yes, i followed the steps and logged back in. Still having same issue.

[AlyssaPandora · Accepted solution]

@Masonry55 Thanks for running through the troubleshooting steps.

Could you share a bit more about the device you're using?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 

Also, are you receiving any error messages? If so, what does it say?

Have you noticed any other important information you'd like to share?

Let me know, and I can report your info to our engineering team.