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Playlist Syncing Problem

rmbadgirl
Local Performer

My playlist is not showing up in my accounts and and every time I want to add a song to play list it wants me to create a new one. However when I click on my profile, I can see my playlists. For some reason it's not syncing up with the My collections tab. My account is a family account. I never had issues until before Christmas when something booted us off. We've twice resigned up and fixed the problem. The first time I re added myself to the family plan it was fine. The second time.... I get this issue.

Can anyone help?

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AdamPandora
Community Manager
Community Manager

@rmbadgirl Would it be possible to send me a screenshot of what you are seeing when you attempt to add a track to one of your existing playlists?

It sounds like the only option that shows is to add to a new playlist.

Thanks for working with me on this. 🤝

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